Join us in changing how pet care is provided worldwide. 

FirstVet is the first truly digital veterinary clinic. We let pet owners meet licensed veterinarians via their mobile, tablet or laptop. Our solution contributes to a more balanced and better functioning care process for all parties. By providing a first point of contact for all pet owners FirstVet makes pet care more available, more efficient and more qualitative. 

As our new Internal IT support you will have ownership and further grow our internal IT function. You will be in charge of all daily operative tasks by providing excellent support to our colleagues and veterinarians with their IT related questions. You will also be responsible for implementing new processes and ways of working, challenging already existing ones, in regards to technical support and IT security as well as other strategic areas. This is a perfect role for you that have worked a couple of years with IT support and are now ready to take on a bigger responsibility and be  part of growing an internal IT Support function.  

Your responsibilities:

  • Responsible for supporting our veterinarians and employees in technical support requests via email, slack, phone, or ongoing video consultations
  • Identify and develop effective processes in how to work with our technical support
  • Own processes related to IT security and ensure that we are compliant in our ways of working
  • Educate employees and vets in regards of security 
  • Identify and drive improvements related to IT security
  • Troubleshoot, solve and-/or escalate technical issues 
  • You will work closely together with our customer support team and our veterinarian operations team
  • This is a first line support role and will therefore involve some occasional after hours or emergency work
  • IT assets inventory and usage, system access and user accounts, being part of the on-/off boarding process etc
  • Purchasing of hardware to employees

 Who are we:

We are a young and fast growing start-up, working passionately to build a high quality service and an expansive global company. We value personal qualities at least as much as background and experiences. We put a lot of effort in building a trusting culture where we collaborate to achieve our high goals and have fun together, yet in a professional environment. We know the importance of talking about our mistakes to learn from them. By doing so we constantly develop as individuals, as a team as well as a company. 

We still have a lot of things to achieve and you'll be a vital player when implementing some of these parts. You need to be comfortable in a changing environment where you will be challenged and also challenge your colleagues. You are expected to take ownership over your work and have a curiosity regarding how we can work even better. 

The person we are looking for has:

  • Some years of previous work experience in a technical support role. 
  • Previous experience from working with IT security and compliance.
  • Previous experience in troubleshooting and support to macOS, iOS, Windows and Android devices is an advantage
  • A problem-solving mindset and service orientation to all our stakeholders
  • Good communication skills 
  • Fluent in Swedish and English is a must
  • Ability to navigate and prioritize among a wide variety of stakeholders in a fast-paced environment

Apart from the above-mentioned requirements, it goes without saying that an interest in animals is highly desirable. We’re a pet-orientated organisation and it’s not unusual for a dog or cat to join our Zoom calls! 

Interviews are held continuously so don’t wait too long with sending us your application.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Strandvägen 47
114 56 Stockholm Directions info@firstvet.com View page

Workplace and Culture

FirstVet’s team players come from a wide range of backgrounds, including veterinarians, marketing gurus, investment professionals, pet care experts and growth hacking ninjas, resulting in a dynamic and collaborative workplace. We believe in achieving goals together by including everyone's point of view, and while doing this, have loads of fun. For us, personal qualities are just as important as background and experience.

So, if you like cuddling with dogs, having sea view coffee breaks (at least in the Stockholm office) and want to take part in changing the veterinary industry for the better – FirstVet might be the right place for you!

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