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Veterinary nurse/customer support for evenings and weekends

FirstVet is the first truly digital veterinary clinic. We let pet owners meet with licensed veterinarians via their mobile, tablet or laptop. Our solution contributes to a more balanced and better functioning care process for all parties. By providing a first point of contact for all pet owners FirstVet makes pet care more available, more efficient and more qualitative.

This role is an opportunity for you to be part of a fantastic journey revolutionizing the veterinary industry and to be our fantastic veterinary nurse/customer support.

This role is based in Stockholm with the flexibility to work from home. 

Working hours: 

  • Friday- and Monday evenings 18:00-22:00 and Saturdays and Sundays 10:00-16:00 and more if needed. 

Your responsibilities:

  • Manage our customer service through phone calls, e-mail and social media. 
  • Manage urgent scheduling/ rescheduling and veterinary support
  • Handle referral responses and assist in referrals in general
  • Being updated with emergent information from the clinic and inform veterinarians of any information needed from the clinics. 
  • Answer simple tech questions and forward them to the tech team when needed

Who are we:

We are a young and fast growing start-up, working passionately to build a high quality service and an expansive global company. We value personal qualities at least as much as background and experiences. We believe that having fun together in a professional environment will build a long lasting company culture where everyone gives 100%.  

The person we are looking for has:

  • University degree as a veterinary nurse
  • Minimum 1 year of working experience, preferably with customer service and referral administration
  • Good interpersonal skills
  • Ability to navigate and prioritize among a wide variety of stakeholders
  • A humble personality
  • An interest in animals is always nice
  • Fluent in English, Swedish and preferably other nordic languages

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Strandvägen 47
114 56 Stockholm Directions info@firstvet.com 010 - 206 70 66

Workplace and Culture

FirstVet’s team players come from a wide range of backgrounds, including veterinarians, marketing gurus, investment professionals, pet care experts and growth hacking ninjas, resulting in a dynamic and collaborative workplace. We believe in achieving goals together by including everyone's point of view, and while doing this, have loads of fun. For us, personal qualities are just as important as background and experience.

So, if you like cuddling with dogs, having sea view coffee breaks (at least in the Stockholm office) and want to take part in changing the veterinary industry for the better – FirstVet might be the right place for you!

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