FirstVet is the first truly digital veterinary clinic. We let pet owners meet with licensed veterinarians via their mobile, tablet or laptop. Our solution contributes to a more balanced and better functioning care process for all parties. By providing a first point of contact for all pet owners FirstVet makes pet care more available, more efficient and more qualitative.
This role is an opportunity for you to be part of a fantastic journey revolutionizing the veterinary industry and to be our fantastic veterinary nurse/customer support.
This role is based in Stockholm with the flexibility to work from home.
Working hours:
- Friday- and Monday evenings 18:00-22:00 and Saturdays and Sundays 10:00-16:00 and more if needed.
Your responsibilities:
- Manage our customer service through phone calls, e-mail and social media.
- Manage urgent scheduling/ rescheduling and veterinary support
- Handle referral responses and assist in referrals in general
- Being updated with emergent information from the clinic and inform veterinarians of any information needed from the clinics.
- Answer simple tech questions and forward them to the tech team when needed
Who are we:
We are a young and fast growing start-up, working passionately to build a high quality service and an expansive global company. We value personal qualities at least as much as background and experiences. We believe that having fun together in a professional environment will build a long lasting company culture where everyone gives 100%.
The person we are looking for has:
- University degree as a veterinary nurse
- Minimum 1 year of working experience, preferably with customer service and referral administration
- Good interpersonal skills
- Ability to navigate and prioritize among a wide variety of stakeholders
- A humble personality
- An interest in animals is always nice
- Fluent in English, Swedish and preferably other nordic languages
